Terms of Service

✳  You agree to supply appropriate payment for the services received from Monasa Host, in advance of the time period during which such services are provided. You agree that until and unless you notify Monasa Host of your desire to cancel any or all services received, those services will be billed on a recurring basis. This includes when accounts are suspended. When an account’s invoices are paid outside of the 5-day grace period, invoices will not be automatically generated. However, after the customer notifies Monasa Host of his or her intent to resume service, invoices will be manually generated and payment expected for the time the account was suspended.

✳  Cancellations must be done in writing via the cancellation form provided. Once we receive your cancellation and have confirmed all necessary information with you via e-mail, we will inform you in writing (typically by email) that your account has been canceled. Your cancellation confirmation will contain a ticket/tracking number in the subject for your reference, and verification purposes. You should immediately receive an automatic “Your request has been received” email with a tracking number. An employee will confirm your request (and process your cancellation) shortly thereafter. If you do not hear back from us, or do not receive the automatic confirmation email within a few minutes after submitting your cancellation, please contact us immediately via phone. We require that cancellations of service are done through the online form to (a) confirm your identity, (b) confirm in writing you are prepared for all files/emails to be removed, and (c) document the request. This process reduces the likelihood of mistakes, and fraudulent/malicious requests, and ensures you are aware that the files, emails, and account may be removed immediately after a cancellation request is processed.

✳  As a client of Monasa Host, it is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. You agree that until and unless you notify Monasa Host of your desire to cancel any or all services received (by the proper means listed in the appropriate section of the Terms of Service), those services will be billed on a recurring basis, unless otherwise stated in writing by Monasa Host. Monasa Host reserves the right to bill your credit card or billing information on file with us. Monasa Host provides a 5 day grace period from the time the invoice is generated and when it must be paid. Any invoice that is outstanding for 5 days and not paid will result in a 100tk late fee and/or an account suspension until the account balance has been paid in full. The 100tk late fee is applied in addition to whatever else is owed to Monasa Host for services rendered. Access to the account will not be restored until payment has been received.

✳ Be sure to register with your correct information when registering with Monasa Host. NID or other documents may be required later. In all cases documents are requested
1. In case of change of email or any other information of Monasa host account
2. When verifying Monasa host’s account
3. If the domain or hosting is suspended for any reason

✔ Rules of bad behavior

Monasa Host reserves the right to suspend or remove the client’s account if a client misbehaves with Monasa Host’s staff admins and other persons regarding Monasa Host’s service matters.

✔ In case of unauthorized payment, in that case the payment will be refunded in the same channel, depending on the gateway it may take 1 to 7 days or more

✔ If a shared/reseller account has a past due invoice, we will perform the following actions.

1-2 Days – No Action Taken
3 Days – Accounts are suspended
7 Days – Accounts will be terminated.